Shipping & Delivery:
● Shipping fees are non-refundable
● All orders are shipped in the order they are received
● Shipping hours are: Monday–Friday, 9am–5pm PST
● Please allow up to 3 days for your orders to ship, regardless of shipping speed, as some of our items are made to order
● We primarily use FEDEX or USPS to ship our orders. UPS is available under certain circumstances. You must contact Silicate Studio for any special requests
● The shipping rate is calculated by weight of the product and the delivery address
● You will be sent a tracking number when your shipping label prints, please allow up to 12 hours for tracking information to be updated. *Note: Orders shipped 1st class USPS will not have a tracking number.
● Once your order leaves silicate studio, it is out of our control. For questions and concerns about shipping, please contact the carrier
● Silicate Studio will not be responsible for any items lost during shipping
Returns & Replacements:
● Merchandise that has been used or altered will not be accepted for return or exchange
● Returns and exchanges will be accepted within 30 days of the delivery confirmation date. If there is a price difference you will be contacted for your payment information
● All returns packages should be insured. There will be no refunds on items damaged in shipping. You must file a claim with the carrier
● We do not reimburse shipping costs
● Your account will be refunded within 3–10 days of receipt of your item
Privacy & Security:
What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, email address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.
Any of the information we collect from you may be used in one of the following ways:
To personalize your experience.
Your information helps us to better respond to your individual needs
To improve our website.
We continually strive to improve our website offerings based on the information and feedback we receive from you
To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
To process transactions
Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails
The email address you provide for order processing, will only be used to send you information and updates pertaining to your order. *Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.